Frequently asked questions

Absolutely! I ship worldwide :) My entire collection is accessible for purchase globally. For orders exceeding $150AUD, Art By Heidi Lee covers all shipping expenses. Fine art prints are dispatched via Australia Post, while original works are meticulously packaged and delivered by our reliable associates at Pack & Send couriers.

Fine art print orders typically require up to 14 business days for processing, while preparing originals for shipment may take 2-3 weeks to ensure perfection. Our goal is to dispatch orders with utmost efficiency. Upon dispatch, an automated email will be sent to the provided checkout email address. This email will contain tracking information that will keep you updated on the status of your shipment as updates occur.

Hand-signatures are exclusively reserved for limited editions and originals to maintain the integrity of artworks that appreciate in value over time, safeguarding the investments of collectors. Open edition prints are not hand-signed; they feature my digital signature.

To uphold the integrity of artworks that appreciate over time, only originals and limited editions come with a Certificate Of Authenticity. Open edition prints such as my Trees, Flowers and Birds do not come with a personally signed signature and do not include a Certificate Of Authenticity. These prints have a digital signature from me.

Following your purchase, your order confirmation and invoice will be automatically sent to your email inbox. If you are unable to locate it in your primary inbox, kindly check your spam folder as it may have been redirected there.

Regrettably, we are unable to facilitate partial changes within an order. If alterations are required, we recommend cancelling the entire order (provided the item has not yet been dispatched) and placing a new order. Once the item has been dispatched, the order will proceed as is. Please be aware that due to the intricacies of the printing process, product exchanges are generally not possible after checkout. We encourage you to select your desired item thoughtfully before finalising your purchase. Furthermore, changes to shipping addresses cannot be guaranteed after 24 hours from the time of purchase.

For any inquiries regarding your purchase, kindly utilise the contact form available on the website. My contact page is designed to streamline communication ensuring a prompt response to your queries.